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Legal

Terms of Service

Effective 2026-09-19[REGISTERED COMPANY NAME] Co., Ltd. · Reg. [COMPANY REGISTRATION NUMBER][REGISTERED ADDRESS], Bangkok, Thailand

1. The agreement

These Terms govern the supply of the SYLA brand-protection service (the "Service") by [REGISTERED COMPANY NAME] Co., Ltd. ("SYLA", "we", "us") to the organisation that subscribes to it ("Client", "you"). They take effect when you first subscribe, pay an invoice, or instruct us to begin work, whichever happens first.

Where we have signed a separate written order form or services agreement with you, that document prevails over these Terms to the extent of any conflict.

2. What the Service is

Depending on your plan, the Service consists of some or all of the following:

  • Detection. Automated sweeps for domains and web properties that appear to impersonate your brand, fetched from within your target markets using local device and language profiles.
  • Review. Human assessment of each candidate against our benign-business test before it is reported to you or to any third party.
  • Evidence. Dated capture of publicly accessible material — page content, public domain registration data, DNS records and related technical signals.
  • Attribution. Our assessment, expressed as a confidence level and never as a statement of fact about any identified person, of which properties appear to share an operator.
  • Reporting and filing. On plans that include it, submission of abuse or infringement notices to registries, registrars, hosting providers, network providers, platforms and reputation services through the channels those parties publish.
  • Follow-up. Chasing submitted notices and reporting the outcome, including which party acted and what action it took.

All timings we quote — sweep frequency, report turnaround, filing speed — describe our operational targets. They are not service-level guarantees unless a signed order form says so in those words.

3. What the Service is not

This section is as important as the one above, and we would rather you read it before you buy than after.

  • We do not guarantee that any website is removed, suspended, or altered. Those decisions rest entirely with third parties — registries, registrars, hosts, network providers, platforms and public authorities — over whom we have no control and no authority. Fees are payable for the work performed, not for any particular outcome.
  • We do not provide legal services or legal advice. We are not a law firm. Nothing we produce is a legal opinion, and no lawyer-client relationship arises between us. You should take independent legal advice on any enforcement decision.
  • We do not conduct litigation, file UDRP or court proceedings, or represent you before any tribunal.
  • We do not sell, promise, procure or invoice for action by police, prosecutors, regulators or any other public authority. Where a matter qualifies for a state reporting channel we may prepare a case file and, with your written instruction, submit it. Whether any authority acts is entirely outside our control and forms no part of what you are paying for.
  • We do not access non-public systems or data. We do not attempt to access any account, system or network without authorisation, and we do not disrupt or attack any infrastructure. We collect only material that any member of the public could obtain.
  • We do not identify individuals. Our attribution output describes technical relationships between web properties. It is not an accusation against any named person, and it must not be presented as one.

4. Your authority and your warranties

We act as your authorised reporting agent. Everything we send to a third party is sent on your authority and in reliance on the assurances you give us here. You therefore represent and warrant, on a continuing basis, that:

  1. you own, or are validly licensed or otherwise authorised to enforce, each trade mark, brand name and other right you ask us to protect, and you will give us evidence of this on request;
  2. you are authorised to instruct us to submit notices in your name, or in the name of the rights holder you represent, and to bind that rights holder;
  3. the list of official domains, applications, stores, resellers and authorised distributors you give us is accurate and you will keep it current;
  4. every instruction you give us to file against a specific property is given in good faith and on a genuine belief that the property infringes your rights; and
  5. you will tell us promptly if any of the above ceases to be true.

Where the local reporting channel requires a formal power of attorney, trade mark certificate, or notarised or stamped document, you will provide it. We cannot file through those channels without it.

5. Approval before we file

We do not submit anything to any third party without your specific written approval of the property concerned. There is no automatic filing, no standing authority to file, and no "silence means yes". You may withdraw approval for a property at any time, although we cannot retract a notice already submitted to a third party.

During a free or trial sweep we do not file at all, in any circumstances.

6. Our right to refuse

We may decline to report any property, at our sole discretion and without owing you a reduction in fees, including where we believe it belongs to a genuine business, a reseller, a commentator, a critic, or any party whose use may be lawful. Causing a legitimate business to be suspended is the most serious harm this Service could do, and our judgement on that question is final. You may of course instruct your own lawyers independently.

7. Acceptable use

You must not use the Service, or anything we produce, to:

  • target a competitor, reseller, critic, journalist, researcher or former employee where the real objective is something other than stopping impersonation of your brand;
  • submit a notice you know or suspect to be false, or to make a claim of right you do not hold;
  • harass, threaten or intimidate any person, or to publish accusations against a named individual based on our attribution output;
  • support any attempt to access, disrupt or damage third-party systems; or
  • breach any applicable law, including data protection law.

Breach of this section entitles us to suspend or terminate the Service immediately.

8. Fees, billing and cancellation

  • Fees are those shown on our site or in your order form, are stated exclusive of Thai value added tax and any other applicable taxes or withholdings, and are payable in the currency invoiced.
  • Monthly plans are billed monthly in advance and renew automatically until cancelled. Annual plans are billed annually in advance.
  • You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for. We do not pro-rate refunds for a part-used period, and we do not require you to give a reason.
  • Because the Service is delivered continuously from the start of each period, fees already paid are non-refundable except where we are at fault or the law requires otherwise.
  • We may change prices on 30 days' written notice, effective at your next renewal. If you do not accept a change, cancel before it takes effect.
  • If an invoice is more than 14 days overdue we may suspend the Service after giving you written notice.
  • Payments by card are processed by a third-party payment provider. We never receive or store your full card details.

9. Confidentiality and data

Each of us will keep the other's non-public information confidential and use it only to perform or receive the Service. This does not apply to information that is already public, independently developed, or required to be disclosed by law or by a competent authority.

You grant us the limited right to use your brand names, marks and official domain list solely to operate the Service for you, including reproducing your marks inside notices submitted on your instruction.

We will not name you as a client publicly without your written permission.

Our handling of personal data is described in the Privacy Notice, which forms part of these Terms.

10. Reports and intellectual property

Reports, evidence packs and case files we deliver to you are yours to use, copy and share inside your organisation, and to give to your advisers, insurers and to public authorities.

We retain all rights in our software, methods, data sources, templates, detection logic and accumulated operator intelligence. Nothing in these Terms transfers those to you.

We may use aggregated, de-identified statistics about detections and outcomes — never identifying you, your brands or your case volumes — to improve and describe the Service.

11. Disclaimers

The Service is provided with reasonable skill and care, but without any warranty that detection is complete or that any enforcement outcome will be achieved. Internet infrastructure changes constantly, operators actively evade detection and re-register within hours, and third parties respond inconsistently or not at all. We cannot and do not warrant that we will find every infringing property, that our attribution is correct, or that any third party will act on a notice.

To the fullest extent permitted by law, all other warranties, conditions and terms implied by statute or common law are excluded.

12. Limitation of liability

Nothing in these Terms limits either party's liability for fraud, for fraudulent misrepresentation, for death or personal injury caused by negligence, or for any liability that cannot lawfully be limited.

Subject to that:

  • neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings, business opportunity or data, however arising; and
  • our total aggregate liability arising out of or in connection with these Terms is limited to the fees you actually paid us in the twelve months immediately preceding the event giving rise to the claim.

We are not liable for the acts or omissions of any registry, registrar, host, network provider, platform, payment provider or public authority, including a failure or refusal to act on a notice, or any delay in doing so.

13. Indemnity

You will indemnify us against all claims, damages, losses and reasonable costs arising from: (a) any breach of your warranties in section 4; (b) any notice we submitted on your written instruction where the claim of right proves to be unfounded; and (c) any use of the Service in breach of section 7.

This does not apply to the extent the claim arises from our own negligence or wilful misconduct, or from a property we chose to report without your instruction.

14. Term, suspension and termination

These Terms run for as long as you hold an active subscription. Either party may terminate on 30 days' written notice, or immediately if the other commits a material breach that is not remedied within 14 days of notice, or becomes insolvent.

We may suspend the Service immediately where we reasonably believe it is being used in breach of section 7, or where continuing would expose us to legal risk.

On termination we will, at your request made within 30 days, give you a copy of the reports and evidence we hold for you. Sections 9 to 13 and 16 survive termination.

15. Changes to these terms

We may update these Terms. Where a change materially reduces your rights we will give you at least 30 days' notice by email, and the change takes effect at your next renewal. Continuing to use the Service after that date means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Thailand. The courts of Thailand have exclusive jurisdiction, save that either party may seek urgent injunctive relief in any competent court. Before commencing proceedings, both parties will attempt in good faith to resolve the dispute through discussion between senior representatives for 30 days.

17. General

These Terms, with any order form and the Privacy Notice, are the entire agreement between us and replace any prior discussion or proposal. Neither party may assign without the other's consent, except to a group company or on a sale of substantially all of its business. If any provision is held unenforceable, the rest continues in force. Neither party is liable for delay caused by events beyond its reasonable control. Nothing creates a partnership, joint venture or employment relationship. No third party may enforce these Terms.

[REGISTERED COMPANY NAME] Co., Ltd. Bangkok, Thailand hello@sylaprotect.com